Privacy Policy
Effective October 16, 2026
This policy explains how SITETOOLS, Inc. d/b/a Verified.net ("Verified.net", "we", "us") handles personal information when you use our website, dashboard and API (the "Service"). Questions go to support@verified.net.
1. Information we collect
Account information. Your email address and a password. We store passwords only as a one-way hash (argon2), never as plain text. API keys are stored only as hashes and are shown to you once, when you create them.
Billing information. Card payments are handled by Stripe. We receive and keep a record of each payment (amount, date, package, status and Stripe reference IDs), but not your full card number. Stripe's use of your data is covered by Stripe's privacy policy.
Lookups. The email addresses and phone numbers you submit for checking, the results we return, and details of each request: time, API key used, the IP address it came from, and credits charged. These may be personal information about other people. See section 4.
Technical information. IP addresses and request details in short-lived server logs, used for security and troubleshooting.
Cookies. We use one essential cookie to keep you logged in to the dashboard. We don't use advertising or analytics cookies, and our pages load no third-party trackers.
2. How we use it
- To provide the Service: run checks, show your history, charge credits and process payments.
- To send account emails such as address verification, password resets and important notices about the Service.
- To keep the Service secure and reliable: rate limiting, preventing fraud and abuse, and fixing problems.
- To meet legal, tax and accounting obligations.
We don't sell personal information, we don't share it for cross-context behavioral advertising, and we don't use lookup data to build profiles of people.
3. How checks work
To check an email address we look up the domain's public DNS records, such as its mail servers. To check a phone number we analyze it against public numbering-plan data on our own servers. We don't send the full email address or phone number you submit to any third-party data provider. Results for the same address or number may be cached for up to 7 days so repeat checks are faster.
4. Data you submit about other people
When you check someone's email address or phone number, you decide what is checked and why, and we process it on your behalf to provide the Service. You are responsible for having a lawful reason to check it. If you are someone whose details were checked by one of our customers and you have a question or request, contact us and we'll help or pass it to the customer concerned.
5. Who we share it with
- Stripe, to process payments.
- Infrastructure providers that host our servers, run our DNS and route email. They can't use the data for their own purposes.
- Authorities, when the law requires it or to protect the rights and safety of our users or the public.
- A buyer or successor if our business is sold or merged, under the same protections.
6. How long we keep it
- Lookup history (submitted values, results and request details): 12 months, after which it is deleted automatically in monthly batches.
- Cached results: up to 7 days.
- Server logs: overwritten on a rolling basis, usually within a few weeks.
- Account information: while your account is open. When you ask us to delete your account, we delete it and its lookup history within 30 days.
- Payment records: as long as tax and accounting law requires, usually 7 years.
- Backups follow the same schedule and expire on a rolling basis.
7. Security
We protect data with encryption in transit (HTTPS), hashed passwords and API keys, access controls, and servers that we operate ourselves. No system is perfectly secure. If a breach affects your personal information, we will notify you as the law requires.
8. Your rights
Depending on where you live, including California under the CCPA/CPRA and the EU, UK or other regions with similar laws, you may have the right to know what personal information we hold about you, get a copy, correct it, delete it, or object to or restrict some uses. Email support@verified.net from the address on your account, or explain your request if you don't have an account. We'll verify your request and respond within the time the law requires, usually 30 to 45 days. We won't treat you differently for using these rights. You can also let an authorized agent make a request for you.
9. International users
Our servers are in the United States. If you use the Service from elsewhere, your information is transferred to and processed in the United States.
10. Children
The Service is for businesses and adults. It isn't directed to children under 16, and we don't knowingly collect their personal information.
11. Changes
We'll post any changes here with a new effective date, and email account holders about material changes before they take effect.
12. Contact
SITETOOLS, Inc. d/b/a Verified.net
[mailing address to be added]
support@verified.net