Refund Policy

Effective October 16, 2026

Unused credits within 30 days

If you change your mind, we'll refund the unused part of a credit purchase within 30 days of the purchase date.

• If none of the credits from a purchase have been used, you get a full refund.
• If some have been used, you get a partial refund in proportion to the unused credits. For example, if you bought 85,000 credits for $265 and 42,500 are unused, the refund is $132.50.
• The unused amount is the smaller of the credits from that purchase and your current balance.
• Credits that have been used to run checks can't be refunded.
• Free trial credits have no cash value and aren't refundable.

Billing errors

If you were charged twice, charged the wrong amount, or charged for credits you didn't receive, we'll fix it or refund it in full at any time.

How to ask for a refund

Email support@verified.net from the address on your account. Include the purchase date and amount. We aim to reply within 2 business days.

Approved refunds go back to the original payment method through Stripe. Your bank may take 5 to 10 business days to show the refund. The refunded credits are removed from your account when the refund is issued.

Card disputes

Please contact us before disputing a charge with your bank. We can usually sort it out faster. While a dispute is open, we may pause the account.

Exceptions

We don't refund credits in accounts closed for breaking our Terms of Service, except where the law requires it. Nothing in this policy limits rights you have under consumer protection law.